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  • The content addresses aspects of the 4 W’s: Who, What, Why, & Where that make up the recipe for requesting a Tow.

    • Who is requesting the tow,

    • What kind of vehicle is it for and equip needed to remove it,

    • Why is it being towed and

    • Where is it located?

  • The first video learning shows the Zero to Dispatch workflow in action complete from the eyes of a Dispatcher and the interaction with the Tow Service Provider is included. This is a rare look at real-time interaction between the person requesting the tow and the tow driver/company.

  • The rest of the video will train you on using the various areas of the home page.

Topic

Video Learning

00 - Autura Zero to Dispatch (Web) Promo video teaser

Autura ARIES Dispatch Web 2024 promo.mp4

01 - Zero to Dispatch

Dispatch 01 - Zero to dispatch demo.mp4

02 - Home Page Overview

Dispatch 02 - Home Page Overview.mp4

03 - Start a New Tow Request

Dispatch 03 - Start a New Tow Request.mp4

04 - Adding Location info to a new tow request

Dispatch 04 - Adding Location to New Tow Request.mp4

05 - Adding Vehicle Info to a new tow request

Dispatch 05 - Adding Vehicle Info - New Tow Request.mp4

06 - Notes intro and submitting a new tow request

Dispatch 06 - Notes Intro and Submitting New Tow Request.mp4

07 - Agency Notes - Communicating with Autura Partner Support

Dispatch 07 - Agency Notes - Communicating with Partner Support.mp4

08 - Viewing Tow History

coming soon

09 - Selecting columns for display in the Active Tows table

coming soon

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