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The content addresses aspects of the 4 W’s: Who, What, Why, & Where that make up the recipe for requesting a Tow.
Who is requesting the tow,
What kind of vehicle is it for and equip needed to remove it,
Why is it being towed and
Where is it located?
The first video learning shows the Zero to Dispatch workflow in action complete from the eyes of a Dispatcher and the interaction with the Tow Service Provider is included. This is a rare look at real-time interaction between the person requesting the tow and the tow driver/company.
The rest of the video will train you on using the various areas of the home page.
Topic | Video Learning |
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00 - Autura Zero to Dispatch (Web) Promo video teaser | |
01 - Zero to Dispatch | |
02 - Home Page Overview | |
03 - Start a New Tow Request | |
04 - Adding Location info to a new tow request | |
05 - Adding Vehicle Info to a new tow request | |
06 - Notes intro and submitting a new tow request | |
07 - Agency Notes - Communicating with Autura Partner Support | |
08 - Viewing Tow History | coming soon |
09 - Selecting columns for display in the Active Tows table | coming soon |
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