Page Comparison

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Provide step-by-step instructions and hands-on exercises that can be applied using the Training (demo) environment. User training logins will be provided separately.

• Dispatchers:

  View file
  name Autura ARIES Dispatch (web) Training - Requesting a Tow.pdf

  (videos below)

• Officers:

  View file
  name Autura ARIES Request (web) Training - Requesting a Tow.pdf

  (videos coming soon)

Video Learning

• The content addresses aspects of the 4 W’s: Who, What, Why, & Where that make up the recipe for requesting a Tow.

  • Who is requesting the tow,

  • What kind of vehicle is it for and equip needed to remove it,

  • Why is it being towed and

  • Where is it located?

• The first video learning shows the Zero to Dispatch workflow in action complete from the eyes of a Dispatcher and the interaction with the Tow Service Provider is included. This is a rare look at real-time interaction between the person requesting the tow and the tow driver/company.

• The rest of the video will train you on using the various areas of the home page.

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