Page Comparison

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We are excited to launch an updated version of ARIES/Dispatch user interface! This page outlines the major changes coming to the product and provides a side by side comparison of the changes. Feedback on the changes is much appreciated and can be sent to our helpdesk by emailing partnersupport@autura helpdesk@autura.com.

• Autura is providing a new “front-end” to ARIES Dispatch.  This update does not change the way the system processes or stores information. Our goal is to continue to provide the latest technology available and consistently iterating to make your experience better.  

• Specifically, here are some significant benefits of the new user interface:  

  • Updated, configurable homepage views for active tow requests, alerts, and more. Personalize/Select the columns to be shown in the active tow table and rearrange the order.

  • Convenient Search bar to locate an active tow using tow number, driver name, tow location, vehicle make, or vehicle color   

  • Enhance your focus with dedicated page for all active alerts (both agency chat alerts and time/status alerts)  

  • View all active tows in the new Google mapping experience.  

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Provide step-by-step instructions and hands-on exercises that can be applied using the Training (demo) environment. User training logins will be provided separately.

• Dispatchers:

  View file
  name Autura ARIES Dispatch (web) Training - Requesting a Tow.pdf

  (videos below)

• Officers:

  View file
  name Autura ARIES Request (web) Training - Requesting a Tow.pdf

  (videos coming soon)

Video Learning

• The content addresses aspects of the 4 W’s: Who, What, Why, & Where that make up the recipe for requesting a Tow.

  • Who is requesting the tow,

  • What kind of vehicle is it for and equip needed to remove it,

  • Why is it being towed and

  • Where is it located?

• The first video learning shows the Zero to Dispatch workflow in action complete from the eyes of a Dispatcher and the interaction with the Tow Service Provider is included. This is a rare look at real-time interaction between the person requesting the tow and the tow driver/company.

• The rest of the video will train you on using the various areas of the home page.

Changes

• This section illustrates the new and original Dispatch Interfaces. This is help for clients that used the original version. If you did not, its recommended to skip this section.

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