Private Property Impound and Repossession Web Portal Instructions

Owned by Kris Nayudu (Unlicensed)
Last updated: Jan 15, 2021
3 min read

Accessing the PPI/Repossession Reporting Site

Website URL: https://ppi.autoreturn.com

You can copy the link above into your web browser to access the site using any of the current versions of industry standard web browsers (Microsoft Edge, Chrome, Firefox, Safari).

When you enter your first PPI/repo tow, you will enter your main company 10-digit phone number and click on “look up”.

 

 

 

This number will be utilized by the municipality to contact your company if there is conflicting information or if they require additional information. The first time your company number is entered, you will receive the message below. Select “OK” and enter your company information

Recording a Tow

Enter the VIN # and the vehicle information will automatically be decoded and populated. If the VIN dose not decode, please verify the information is correct. If this is a non-standard VIN# or the VIN# is missing or obstructed, check the appropriate box.

 

  • The “Tow Destination” is your office/lot

  • The “Tow Company Rep” is the person entering the vehicle information

  • The “Driver” is the name of the person who performed the tow

    • This information will be saved and can be edited as necessary

  • If reporting a repossession, check the “Check if Repossession” check box and enter

    • Vehicle Owner

    • Lien Holder

    • A valid Lien Holder number

  • The shaded fields are required fields and the non-shaded fields permit the user to provide additional information and notes

After all required information is entered and you have checked the “I’m not a robot” check box, click on the “Submit” button to submit your impound/repo and you will receive a confirmation number.

Make sure you record the confirmation number, as it is needed to record changes on the tow record.

Adding Pictures

Once a tow is submitted, you can drag and drop photos into the grey box. These photos will get automatically added to the tow record.

 

An image of the uploaded photo will appear in the grey box.

Editing a Tow Record

If you need to edit a PPI/Repo that you have submitted, enter your confirmation number and select “Edit and Earlier Entry” to make the necessary corrections. You will be able to update either the License Plate or the VIN. Any other changes will require a phone call to AutoReturn (855-807-9336).

Additional Help

If you need further assistance, please call AutoReturn at 855-807-9336 (24/7). Please provide company name, phone number, your location/municipality and the nature of the issue you are experiencing.