ARIES Dispatch Overview
The Recipe for requesting a tow comprises the 4 W’s: Who, What, Why, & Where.
Who is requesting the tow,
What kind of vehicle is it for and equip needed to remove it,
Why is it being towed and
Where is it located?
The video below shows the Zero to Dispatch workflow in action complete from the eyes of a Dispatcher and the interaction with the Tow Service Provider is included. This is a rare look at real-time interaction between the person requesting the tow and the tow driver/company.